Terms & Conditions

Last updated: {20/11/2025}

Welcome to StraightUp™. By accessing or purchasing from our website (straightupstore.co.in or any associated domain), you agree to the following Terms & Conditions. Please read them carefully.

1. General Information

StraightUp™ sells posture-correcting and wellness products in India.
By placing an order, you confirm that:

  • You are at least 18 years old or have parental/guardian permission.
  • The information you provide is accurate and complete.
  • You will not misuse our products or website.

2. Use of Website

You may not:

  • Copy, modify, or distribute any content without permission
  • Attempt to harm or hack our website
  • Use our products/services for illegal or unauthorized purposes

We reserve the right to refuse service to anyone for any reason.

3. Product Information

We aim to provide accurate product descriptions. However:

  • Sizes, colours, or materials may vary slightly
  • Images are for illustration purposes
  • We do not guarantee medical outcomes; our posture corrector is a support accessory, not a medical device

If you need medical advice, consult a qualified professional.

4. Pricing & Payments

  • All prices are shown in INR (₹)
  • Prices may change at any time without notice
  • Payment must be completed before order processing (unless using COD, if available)

For prepaid orders, payments are processed securely by third-party payment providers.

5. Shipping & Delivery

We ship across India via trusted courier partners.
Delivery times may vary based on location and courier conditions.

StraightUp™ is not responsible for delays caused by:

  • Incorrect addresses
  • Courier delays
  • Weather or operational disruptions

Shipping fees (if any) are shown at checkout.

6. Returns & Refunds

Your satisfaction matters.
Please review our full Refund Policy for detailed instructions.

In summary:

  • Refunds are offered for defective/damaged items
  • Customer must provide video/photo proof within 24–48 hours of delivery
  • Items must be unused and in original packaging

Refunds are processed to the original payment method.

7. Order Cancellations

Orders can be cancelled before shipment only.
Once shipped, cancellations are not possible.

We reserve the right to cancel any order due to:

  • Stock issues
  • Payment failure
  • Suspicious activity or fraud risk

8. Limitation of Liability

StraightUp™ is not responsible for:

  • Misuse of the product
  • Personal injury due to incorrect use
  • Losses due to courier delays
  • Any indirect or incidental damages

Our liability is limited to the cost of the purchased product.

9. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and protect your information.

10. Changes to Terms

We may update or modify these Terms at any time.
Continued use of our website means you accept all updates.

11. Contact Us

For questions or support:
📧 straightupstore.in@gmail.com